What’s that expression….”Kids say the darnedest things?” Well so do adults.
Lately, I’ve heard and seen some great examples of trust-busting comments and actions. They generally fall into one of these categories:
- Bad-mouthing a coworker, colleague, competitor or better yet, your boss
- Placing blame before all the facts have been gathered
- Spinning the truth
- Speaking with “big” meaningless words (psychobabble)
- Crying wolf
- Taking undeserved credit
- Fast finger pointing
- Pleading the “5th”
- Refusing to admit a mistake or apologize
- Pulling a “disappearing act” or playing the “silence” game.
How many times in the course of a day do you sound or appear untrustworthy? Learn to think before you speak, and consider the potential consequences of your actions. These are quick, easy and simple ways to build trust.
Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.
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Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com
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