Without trust people give up on relationships and leave organizations. Ken Blanchard

(from Trust Across America’s Weekly Reflections on Trust 2014)

Last week we added a new blog feature called Organizational Trust this Week, beginning with the “Good” and ending with the “Ugly.” Each story contains a trust component and at least one lesson for organizations seeking to make trust a business imperative.

THE GOOD

Under new leadership, SAC Capital (now Point 72 Asset Management) will “Reward What Matters”

What happens when the word “integrity” is omitted from the mission statement?

This boss lists “being direct” as a key to good leadership.

THE BAD

Are the actions of the new Walmart CEO trust-builders or trust-busters?

The food retailer who took one step forward and two steps back in building trust.

Are Boards moving in a “trustworthy leadership” direction in their selection of CEOs?

THE UGLY

Dear CDC, You can’t win back something that never existed.

OUR MOST POPULAR POST THIS WEEK

And finally, Trust Across America-Trust Around the World’s most popular post on LinkedIn Pulse this week. The Trust Crisis is a Preventable Disease.

Send us your stories for consideration in future editions of Organizational Trust this Week. Barbara@trustacrossamerica.com

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.

                                                                                               Coming Soon!

Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com

Copyright © 2014, Next Decade, Inc.

I don’t care what you think unless it is about me. Kurt Cobain  

The baggage we carry over from childhood impacts the odds of being trustworthy team members or leaders as adults.

Who can recall the elementary school classmates who insisted on being:

• First in line
• First to raise their hand (that was me)
• First at bat
• First piece of cake
• First to be picked for the team
• Last to share

Baby Boomers, those of us born between 1946 and 1964 are known as the “Me” generation, narcissism being our most prominent feature.

Many of us have carried our “Me first” perspective into adulthood, but unfortunately, this narcissistic, ego-driven attitude does not go very far in building trust. In fact, according to this study, narcissistic CEO’s do not make good leaders.

As I’ve said in previous blog posts, what many are calling a “crisis of trust,” I see as a crisis of leadership. If organizational trust is the goal, the “We first” leader must assume the helm from his “Me first” colleague.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.

                                                                                               Coming Soon!

Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com

Copyright © 2014, Next Decade, Inc.

If you don’t know where you are going, you’ll end up someplace else. Yogi Berra

• Does your organization have a mission statement?
• How about core values and operating principles?
• How often do you as the leader read them?
• How often do you discuss them with your team?

No leader can build a trust-based organization without laying the foundation first. 

This is the mission of Trust Across America-Trust Around the World. We call it “Words We Live By.”

WORDS WE LIVE BY

Mission

Our MISSION is to help enhance trustworthy behavior in organizations. This will be accomplished with:

• URGENCY. Shining the spotlight on the critical importance of trustworthy organizational behavior.
• LEADERSHIP. Identifying thought leaders around the world who are advancing the trust and integrity movement.
• IDEAS. Serving as a clearinghouse for thoughtful ideas in the areas of trust and integrity.
• EXCHANGE. Providing forums that encourage networking, collaboration, and the sharing of best practices among thought leaders.
• METRICS. Providing the most comprehensive, objective and unbiased frameworks and metrics.
• CHANGE. Raising the bar by showcasing best practices.
• ACTION. Bridging the gap between theory and day-to-day organizational practices.
• SUCCESS. Promoting the correlation between operating within a trustworthy framework and achieving success.

And these are our Core Values and Principles:

Core Values and Principles

• Integrity
  

  To operate with the highest levels of integrity in all that we do.

• Quality
  

  To collaborate with highly respected, ethical individuals and organizations.

  To share the ideas of highly respected thought leaders who want to advance the cause of organizational trust and are not out for personal gain.

  To create the most integrated, comprehensive and holistic methodology for evaluating trustworthy behavior.

• Community
  

  To build a flexible, entrepreneurial organization with a low cost structure. This is achieved by supplementing our core group of professionals with a “community” of highly specialized individuals and firms that share our values.

• Objectivity
  

  To align our organization with respected leaders and organizations that have established solid reputations of unbiased professionalism in their fields.

  To measure company trustworthiness using external independent data and not allowing companies to “game the system” by completing in-house questionnaires.

  To ensure that there is no quid pro quo in return for association with or participation in Trust Across America – Trust Around the World.

  To fund the organization without displaying favoritism or giving the perception of an implied endorsement. As such, we will not accept any form of advertising on our website.

• Credibility
  

  To shine the spotlight on “The Most Trustworthy Companies” and help them share best practices. (We will not engage in a race to expose “offenders.”)

• Success
  

  To improve organizational trustworthiness around the world, achieve growth and profitability, offer quality services, and strengthen win-win relationships with world-class thought leaders who define excellence.

If you choose not to invest the time in building a foundation of trust for your organization, the road you take may lead you to the wrong destination.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.

                                                                                               Coming Soon!

Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com

Copyright © 2014, Next Decade, Inc.

Trust is the essence of leadership  — Colin Powell

Let’s face it, being a trustworthy leader and leading a trustworthy organization are not rocket science. The biggest problem with trust is that it is not “regulated” and therefore, most leaders don’t think about it. Trust is taken for granted. Imagine if CEO compensation was tied to an annual trust audit!

The second biggest problem is an outcome of the first. When trust is not practiced proactively or when a leader hasn’t “banked” trust, he or she spends a good deal of time putting out fires and reacting to crises. There is no time to build trust into the organizational DNA.

Regardless of the size or type of organization you lead, choosing trust as a business imperative means the strategy starts with you. Begin today by following these simple suggestions:

• Be honest: Once you tell a lie, nobody will believe anything you say.
• Be selfless: Put others before yourself- ask how you can help and mean it.
• Be humble: Park your ego at the door.
• Be inclusive: Celebrate and share the successes of others.
• Be accountable: Always keep your word.
• Be appreciative:  Never forget the “Thank you.”
• Be apologetic: Admit your mistakes.
• Be competent:  It’s okay to say “I don’t know.”
• Be consistent: Always lead the same way.
• Be patient: Take time to teach.
• Be persistent: Build trust into the daily agenda.
• Be open-minded: Sometimes change is good.
• Be positive: People like being around others who are.
• Be curious: Learn from others.
• Be risk tolerant: Innovation will flourish when people are allowed to make mistakes.
• Be transparent: Let others know what you are thinking.
• Be authentic: Don’t be a phony.
• Be an enabler: Allow people to make independent decisions.
• Be human: Share personal stories with your team.
• Be fun: And finally, don’t forget to laugh at your own mistakes and enjoy the journey with your team.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.

                                                                                               Coming Soon!

Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com

Copyright © 2014, Next Decade, Inc.

Many people are good at talking about what they are doing, but in fact do little. Others do a lot but don’t talk about it; they are the ones who make a community live.  Jean Vanier, Community And Growth

The Pittsburgh police chief and mayor are vowing to regain community trust. You can read more about the low level of trust in Pittsburgh at this link. It’s a messy story with a long history, but hardly a unique scenario. In addition to police brutality, the former police chief was sentenced to prison on corruption charges. So it seems, there is quite a bit of work to be done to build trust in this community.

In September I wrote a popular piece called Trust, it Can’t be Restored if it Never Existed

Regardless of the nature of the organization, be it a community or a corporation, trust is built over time and in incremental steps. Just like a piece of furniture, it can be built, but it can’t be restored if it never existed, and it all begins with trustworthy leadership.

How many community leaders place trust at the top of the agenda?

Last year Trust Across America-Trust Around the World compiled a free report called Building Trust in Community Leadership. It aggregates the expertise of many thought leaders and provides a trust framework and actionable steps for all community leaders who choose to embrace trust as a business imperative. Why should community leaders want to do this?

Communities that build trust reap these benefits and many more:

• Faster and smoother-functioning governance
• Collaboration across entities, driving speed, efficiency and innovation
• Greater community awareness, involvement and support of local initiatives
• Increased employee responsibility and competence and improved morale
• Increased levels of trust in (local) government
• Sets an example for community youth
• Win/win situations

Communities exhibiting low levels of trust face the following risks and many more:

• Low levels of employee energy and commitment and high levels of stress
• High/costly employee turnover
• Low levels of innovation and change
• High levels of suspicion among community interest groups
• High barriers to communication with no open and honest sharing of information
• Poor and slow decision making
• Win/lose situations

In Pittsburgh, the Mayor and the Police Chief must commit to leading with trust both independently and as a team.

The Mayor Must Commit to Integrity First:

Public confidence in the integrity of elected officials is the cornerstone of our democratic representative system of governance.  As the highest-ranking elected official of its municipal town or city, the Office of the Mayor is charged with the trust, wellbeing, security, and prosperity of its citizens and community.  The Office of the Mayor should perform its responsibilities with the highest sense of ethical leadership, integrity and competence.  Each Mayor’s Office should develop, implement and monitor a set of Guiding Principles of Integrity that is tailored to its unique mandate and responsibilities. (Donna Boehme)

The Police Chief Must Commit to Core Leadership Values:

An exemplary policing organization engenders in all employees commitment to the core ethical values embodied in trustworthiness, respect, responsibility, caring, fairness and good citizenship. It encourages and expects all employees to demonstrate moral courage to do what is right even when it is personally costly or subjects the organization to criticism or liability. (Michael Josephson)

Let’s hope that the Pittsburgh community is on the right track in building trust. It behooves all stakeholders to keep in mind that trust-building takes time and happens in incremental steps. Perhaps most important, it must encompass more than “just talk.”

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.

                                                                                               Coming Soon!

Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com

Copyright © 2014, Next Decade, Inc.

The ethical person should do more than he is required to do and less than he is allowed to do.  Michael Josephson

In a blog post last week I asked the question, “Where Does CSR End & Moral Responsibility Begin?” Several folks weighed in on the role of the corporation in society. The consensus was that genuine CSR is more than just a program. It is a way of doing business that embraces moral responsibility.

Today, I’d like to ask another tough question. “Where Does Compliance End & Trust and Ethics Begin?”

Doug Cornelius over at Compliance Building used the recent NFL crisis to answer the question above in this excellent article.

The answer is rather “black and white” yet in speaking about trust with corporate executives, I often hear this statement. “We are not breaking any laws, therefore we are trustworthy.”

Here’s the most simple way to differentiate compliance and trust. Compliance is mandatory while trust is voluntary. Compliance sets minimum acceptable standards while trust and ethics are what differentiate an organization from its competitors.

While it’s true that trust can’t be regulated, merely be “compliant” will not place an organization at the front of the pack. The legal team cannot assist leadership in building trust, only in staying on the “right” side of the law. An organizational trust imperative first requires an acceptance that compliance is not enough, that trust and ethics must be embraced as a business imperative. The rest is easy.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.

                                                                                               Coming Soon!

Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com

Copyright © 2014, Next Decade, Inc.

The best treatment of any disease is its prevention.

The best response to any crisis is its aversion.

David L. Katz, MD, MPH

This morning an article written by David L. Katz, MD, MPH, and the Director of Yale University Prevention Research Center, caught my attention on LinkedIn Pulse.  The title of the article is Ebola and Unscrambling Eggs. Wondering how this relates to organizational trust? Read what Dr. Katz has to say:

That’s what we do, bodies and the body politic alike: wait for catastrophe, then scramble….

The best treatment of any disease is its prevention. The best response to any crisis is its aversion.

Alas, we- anybody and the body politic, alike- seem to harbor an aversion to just that approach. We are forewarned again and again, but never quite manage to be forearmed. We wait for the inevitable fall, then dash in madly to unscramble our eggs.

By all means, let’s do what we always do: call in the King’s horses and the King’s men, at the customary high cost in dollars and human potential. And why not, while we’re at it, go ahead and cross our fingers.

The global trust crisis continues simply because leaders do not practice prevention. They wait for the fall and then call in the crisis team to “rebuild” something called “trust” that never existed in the first place. Rather than being part of the organizational DNA and reinforced daily, trust is almost always taken for granted. And often, when the organizational crisis strikes, the empty trust bank account makes it impossible for the King’s horses and King’s men to put Humpty together again.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.

                                                                                               Coming Soon!

Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com

Copyright © 2014, Next Decade, Inc.

Cultivate trust by deepening the conversation. Patricia Aburdene

(from Trust Across America’s Weekly Reflections on Trust 2014)

Today we start a new blog feature called Organizational Trust this Week, beginning with the “Good” and ending with the “Ugly.” Each story contains a trust component and at least one lesson for organizations seeking to make trust a business imperative.

THE GOOD

Silos kill trust: Mary Barra is Breaking Down Silos to Build Trust at GM

Corporate DNA should not change when the CEO leaves: Pimco’s new CEO Doug Hodge will Remain True to the Corporate DNA 

Corporate transformations take time: Marissa Mayer remains passionate and focused on corporate transformation at Yahoo

Great leaders say these things to their employees: John Brandon discusses 17 things great leaders should say

How much influence should CEO’s have on their Boards? Interesting research from George Mason University’s Derek Horstmeyer Beyond Independence, CEO Influence and the Internal Operations of the Board

THE BAD

Trust is busted when fines are nothing more than a slap on the wrist: AT&T pays $105 million fine and gets to keep the rest

The big pharma industry is an ongoing trust disaster: Why exactly are prescription drugs so expensive? 

What to do when the CEO has an affair? Nothing. It doesn’t violate the company’s ethics and integrity policies!

Here’s what the same CEO has to say about company ethics.

THE UGLY

When it comes to violations of trust, it doesn’t get much worse than the unfolding scandal at Sayreville High School in NJ: Governor Chris Christie makes a statement. But the best part is what a former NFL trainer had to say. Read the full article.

OUR MOST POPULAR POST THIS WEEK

And finally, Trust Across America-Trust Around the World’s Most Popular Post on LinkedIn Pulse this week

Send us your stories for consideration in future editions of Organizational Trust this Week. Barbara@trustacrossamerica.com

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.

                                                                                               Coming Soon!

Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com

Copyright © 2014, Next Decade, Inc.

“Partnering is the quickest, most effective way to re-engineer a business.”  Curtis E. Sahakian

Karin Hurt of Let’s Grow Leaders and a member of our Trust Alliance, recently shared a PowerPoint presentation on Building Trusted Strategic Partnerships. She was kind enough to allow us to reprint these “12 Keys” in building trust.

12 Keys to Trusted Strategic Partnerships

1. Really understand one another’s business
2. Invest in connecting as human beings beyond the business role
3. Know how you each make money
4. Tell the truth (even when it’s awkward, embarrassing, or could cost you business)
5. Don’t commit to more than you can do well (repeat this one 3 times)
6. Don’t play games… EVER
7. Don’t wine and dine… the best deals are done over chopsticks or a long walk
8. Lose some battles, admit when you’re wrong
9. Let logic prevail, even when contracts are on “your side”
10. Don’t sweat the small stuff
11. Think long-term
12. Reward trusted partnerships with more business/effort

Thank you Karin for helping leaders understand the importance of trust as a business imperative. You can follow Karin on Twitter @LetsGrowLeaders

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.

                                                                                               Coming Soon!

Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com

Copyright © 2014, Next Decade, Inc.

As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them. John F. Kennedy

Today marks the 100th consecutive daily post on our blog.  I’ve covered every trust topic from A to Z and back.  I reserved the subject of “gratitude” for the 100th post. I am grateful for many things that others take for granted- health, family, friends, children, food and a roof over my head.

I could not have completed this blog marathon without the support of hundreds of people who have taken the time, over the past six years, to enhance my understanding of the complex subject of trust, primarily as it impacts organizational health. In the past 100 days, many have cheered me on via social media and in emails and notes. Thank you. You have inspired me to keep going.

I am particularly grateful to several people who continue to support the efforts of Trust Across America-Trust Around the World as our global movement expands.

One of my first conversations about organizational trust was with Charlie Green at Trusted Advisor Associates. I knew nothing. He knew (almost) everything about the subject. He gave me two important tidbits of advice early on:

1. No two people in the trust business do the same work, contrary to popular belief.
2. Just because someone claims to be in the trust business does not make them trustworthy.

He was right about both. Today Charlie and I speak regularly, and the ratio of teacher to student has shifted somewhat. You can follow him on Twitter @CharlesHGreen

**********

Frank Sonnenberg contacted me one day to ask if there was anything he could do to help Trust Across America get on its feet. I kept waiting for the reciprocal “ask” but it never came. Frank was responsible for assisting in the visioning of our program and for helping to develop the website. He tweets @FSonnenberg

Whenever I have an ethical decision to make, I ask myself, “What would Frank do?”

**********

Bob Vanourek is a former CEO who is not afraid to tell it like it is. And he always tells the truth. Bob spent many years turning failing companies around and is now very focused on giving back. When I need an honest CEOs perspective, he is the “go to” expert.

Bob has encouraged me to continue to “make the business case for trust,” and many of the past 100 day posts reflect his advice. You can follow him @BobVanourek

**********

My husband Jordan and my children…

Most of you don’t know that Trust Across America-Trust Around the World originated during a discussion at the breakfast table in the midst of the financial crisis in 2008, and one of my children suggested the name for the program. While Jordan keeps a low profile, he remains involved in the metrics and measurability component of TAA-TAW called the FACTS Framework, which represents the heart and soul of the business case in our programs.

My children have convinced me that there’s a place reserved in heaven for the work I do. Many days, it’s what keeps me going.

So with much gratitude to those mentioned above and to all who have selflessly added value to my understanding of trust, I say “Thank you!” If you enter your name in the Search Box (bottom left corner) on the home page of our website, you may be surprised just how much influence you have had.

I hope you have enjoyed reading our posts and while I may not be blogging daily, you will continue to hear from me.

And finally, Happy Birthday Jordan. The 100th bottle has just been placed on the wall.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.

                                                                                               Coming Soon!

Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com

Copyright © 2014, Next Decade, Inc.