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Archive for the ‘Articles written by experts’ Category

Sep
24

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What can we learn about trust from the great leaders, teachers, writers and philosophers?

JUST ABOUT EVERYTHING

Yogi Berra’s passing earlier this week struck a chord both close to home and around the world. To many he was a prolific philosopher, a practical joker and an “all American” kind of guy.  Something you might not know about Yogi Berra…he was an avid hockey fan. As a teenager, his son played for a rival team to my high school alma mater and Yogi never failed to make a game. Humble and always with a smile is how I will remember him. 

This article pulls together fifteen of Yogi Berra’s most inspiring quotes. Regardless of your role in life- a parent, teacher, coach, business, religious or military leader, the following contain many messages about character, competence and consistency, the key ingredients in building trust.

 

  1. “It ain’t the heat, it’s the humility.”
  2. “I tell the kids, somebody’s gotta win, somebody’s gotta lose. Just don’t fight about it. Just try to get better.”
  3. “You can observe a lot just by watching.”
  4. “We made too many wrong mistakes.”
  5. “90% of the game is half mental.”
  6. “If you can’t imitate him, don’t copy him.”
  7. “If the world were perfect, it wouldn’t be. ”
  8. “Pitching always beats batting — and vice-versa.”
  9. “When you come to a fork in the road take it.”
  10. “It’s tough to make predictions, especially about the future.”
  11. “You have to give 100 percent in the first half of the game. If that isn’t enough, in the second half, you have to give what’s left.”
  12. “If you ask me anything I don’t know, I’m not going to answer.”
  13. “You’ve got to be very careful if you don’t know where you’re going, because you might not get there.”
  14. “It’s not too far; it just seems like it is.”
  15. “Love is the most important thing in the world, but baseball is pretty good, too.”

My favorites are #1, #7, and #15. How about yours? Want to read more from this series? We recently highlighted some of the best quotes on building trust from:

Barbara Brooks Kimmel is the CEO & Cofounder of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She facilitates the world’s largest membership program for those interested in the subject. Barbara also servers as editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our annual poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

Did you know we have published 3 books in our award-winning TRUST Inc. series. They are yours when you join our Alliance.

Print

Help us continue our work in organizational trust by purchasing our award-winning books

at this link.

Copyright 2015, Next Decade, Inc.

 

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Sep
18

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What can we learn about trust from the great leaders, teachers, writers and philosophers?

JUST ABOUT EVERYTHING

This week, in celebration of  the Jewish New Year, we turn our attention to the words of Elie Wiesel, a Jewish writer, professor and Nobel Laureate. A few years ago I was fortunate to meet him at a small gathering in New York City where he spoke about leadership, integrity and peace.

This article pulls together twenty of Elie Wiesel’s most inspiring quotes. Regardless of your role in life- a parent, teacher, business, religious or military leader, the following contain many messages about character, competence and consistency, the key ingredients in building trust.

  1. “One person of integrity can make a difference.”
  2. “For in the end, it is all about memory, its sources and its magnitude, and, of course, its consequences.”
  3. “There are victories of the soul and spirit. Sometimes, even if you lose, you win.”
  4. “Think higher, feel deeper.”
  5. A person can almost be defined by his or her attitude toward gratitude.”
  6. “Ultimately, the only power to which man should aspire is that which he exercises over himself.”
  7. “Indifference is the sign of sickness, a sickness of the soul more contagious than any other.”
  8. “Peace is our gift to each other.”
  9. “Some stories are true that never happened.”
  10. “Not all games are innocent. Some come dangerously close to cruelty.”
  11. “Which is better, truth that is a lie or the lie that is truth?”
  12. “Questions outlive the answers.”
  13. “Certain things, certain events, seem inexplicable only for a time: up to the moment when the veil is torn aside.”
  14. “A word is worth a thousand pictures.”
  15. “Man’s strength resides in his capacity and desire to elevate himself, so as to attain the good.”
  16. “…Those who know don’t talk and those who talk don’t know.”
  17. “For the good of all, I say: Be careful, the brutality of the world must not be more powerful or attractive than love and friendship.”
  18. “Neutrality helps the oppressor, never the victim.”
  19. “Never again” becomes more than a slogan: It’s a prayer, a promise, a vow.”
  20. “The silence of two people is deeper than the silence of one.”

My favorites are #8, #15, and #16. How about yours? Want to read more from this series? We recently highlighted some of the best quotes on building trust from:

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She facilitates the world’s largest membership program for those interested in the subject. Barbara is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our annual poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

Did you know we have published 3 books in our award-winning TRUST Inc. series. They are yours when you join our Alliance.

Print

Help us continue our work in organizational trust by purchasing our award-winning books

at this link.

Copyright 2015, Next Decade, Inc.

 

 

 

 

 

 

 

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Sep
12

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Our September Trust Quest asked the following question:

What is the bigger issue in your organization? 

Leadership doesn’t trust its employees?

Employees don’t trust their leaders?

And here are the results of our poll…

 

Trust Quest Final September 2015 Summary Report copy

71% of our respondents said that employees don’t trust their leaders.  What does this say about leadership? How long will leaders continue to ignore the impact on their organization of low employee trust including:

  • Disengagement
  • High turnover
  • Low innovation
  • Poor morale

 

Trust starts at the top. It can’t be delegated to HR or any other department. The tools to build trust are readily available to enlightened leaders who choose to make trust a business priority.

Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She facilitates the world’s largest membership program for those interested in the subject. Barbara is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Our annual poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.

Did you know we have published 3 books in our award-winning TRUST Inc. series. They are yours when you join our Alliance.

Copyright 2015, Next Decade, Inc.

 

 

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Sep
08

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Happy (post) Labor Day, a long weekend traditionally filled with barbecues and burgers.

Having spent many years living in the same community it’s been interesting to observe the polar opposite leadership “styles” of two competing businesses, the local butcher shops.

These are the “rules” established by Shopkeeper #1:

  • No we will not skin your chicken
  • No we will not cut steaks to order
  • No we will not provide extra marinade
  • No we will not break up that package of bratwurst

The list of “no’s is never ending and the butchers are usually (except for one) rude, pretending they have never seen you before.

And these are the “rules” established by Shopkeeper #2:

The customer is always greeted by a warm smile and usually by their first name, followed by a sincere interest in the family.  And ordering is a breeze.

  • You want the chicken skinned, of course!
  • You want the steak sliced thin, no problem!
  • Take a jar of marinade on us.
  • How many bratwurst do you want?

Is it any surprise that people line up to do business with Shopkeeper #2? What are his secrets? I know a few of them:

  • The customer always comes first.
  • Employees are paid well.
  • Working hard and showing commitment will earn you a piece of his business.

Regardless of the kind of organization, the leader sets the tone. Core values are either established or they aren’t. Which kind of butcher are you? Will you skin the chicken?

In your opinion what is the bigger issue in your organization?

That’s the question we are asking in this month’s Trust Quest. Your response is important and it won’t take more than 30 seconds. Here’s the link:

bit.ly/1NBCp2W

Thank you so much for weighing in.

Barbara Brooks Kimmel, Executive Director, Trust Across America-Trust Around the World

 

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Sep
01

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In your opinion what is the bigger issue in your organization? That’s the simple question we are asking this month. Your response is important and it won’t take more than 30 seconds. Here’s the link:

bit.ly/1NBCp2W

Thank you so much for weighing in. We will report on the results later this month.

Barbara Brooks Kimmel, Executive Director, Trust Across America-Trust Around the World

Aug
19

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If your life is anything like mine, you spend waste at least an hour every week, sometimes more, on a customer service issue involving some third party vendor who claims to be in business to enhance your personal or professional life. Comcast, Verizon, First Energy and all health insurance providers top this list. I’m not sure why these companies still bother using the word “service.” CHR or Customer Hindrance Representative would be more accurate.

These calls usually begin by pressing lots of buttons, entering many codes and personal information, and then being put on hold due to “heavy call volume” while being told the “call is important to us.” Often, before the offshore CHR picks up, the call is disconnected, and the process must be repeated. The latest “innovation” is notification that the call is being recorded. For whose benefit is that? One can only guess.

Who remembers when customer service meant something? When customers came before profits, calls were answered by an actual living being who had at least an elementary command of the English language, and who hadn’t been handed a robotic script to answer questions? It wasn’t really that long ago. But apparently now companies think they can save redirect money by hiring minimum wage, offshore CHRs and then, in the name of “training” hand them a list of responses that were certainly written by the legal department, and from which they cannot deviate. Not only are these companies sending a message that they do not trust their employees, apparently they also have little regard for their customers. The term “I apologize” is #1 on this script and so companies have taken two sacred words and devalued them into meaningless drivel that is supposed to solve all customer issues, regardless of the problem.

Is it any wonder why consumers have so little regard for the companies with which they do are forced to do business? Is it any wonder why trust in business continues to decline? Is it any wonder that more than 70% of employees are disengaged at work?

Who decided this was a “better way?” How did this happen? Is there a solution?

I propose a simple experiment.

  • Put every manager on phone duty for one week. Heck, call it “The Golden Rule” CSR (Corporate Social Responsibility) program and kill two birds with one stone.
  • Send the entire legal department on vacation during this same time period.
  • Replace the script with these 7 words: Let me see what I can do.

Barbara Brooks Kimmel is the CEO & Co-founder of Trust Across America-Trust Around the World . Established in 2008, the program’s mission is simply to provide tools and assistance to organizations interested in building stakeholder trust. Barbara runs the world’s largest organizational trust membership program. She is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Barbara is an award-winning communications executive and former consultant to McKinsey who has run her own firm, Next Decade, Inc., that has been unraveling and simplifying complex subjects for over twenty years. She holds a BA in International Affairs from Lafayette College and an MBA from Baruch at the City University of NY.

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Aug
11

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I wish I could take credit for the title of this article but it belongs to Marillyn A. Hewson, Lockheed Martin’s CEO and a Trust Across America 2015 Top Thought Leader in Trust. In a recent article in National Defense Magazine, Ms. Hewson discusses the steps required to integrate trust and ethics. If you don’t have time to read the full article, these are the five steps:

  • Establish an ethics program grounded in values
  • Build a culture of communication
  • Lead by example
  • Address issues quickly
  • Hold business partners to the same standards

As Hewson shows, this process pays off.

The leadership consulting firm KRW International recently looked into business ethics. They found that moral leaders actually tend to make their companies more profitable. Employees rated their bosses on attributes like character and integrity, and sure enough, businesses led by upright CEOs saw an average return on assets nearly five times greater than those led by bosses perceived to be less moral.

This is further evidence of  Trust Across America’s updated business case for trust, the first article in the spring issue of TRUST! Magazine and our claim that trust is the “ultimate” compliance and ethics program.

The majority of business leaders continue to hold fast to their beliefs that trust is a “soft” skill, while the enlightened minority embraces trust as a business imperative and reaps the rewards.

Barbara Brooks Kimmel is the CEO & Co-founder of Trust Across America-Trust Around the World . Established in 2008, the program’s mission is simply to provide tools and assistance to organizations interested in building trust. Barbara runs the world’s largest organizational trust membership program. She is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.

Barbara is an award-winning communications executive and former consultant to McKinsey who has run her own firm, Next Decade, Inc., that has been unraveling and simplifying complex subjects for over twenty years. She holds a BA in International Affairs from Lafayette College and an MBA from Baruch (City University of NY).

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Aug
06

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What can we learn from organizational trust missteps, and occasionally the steps that propel us forward in a positive way?  This was the question we asked when designing our new Trustlets series (quick case studies on organizational trust.)

The following is a sample Trustlet from our first series:

Takata/General Motors/Fiat Chrysler: Automakers and the Public Trust

Overview:

The largest consumer product recall in U.S. history was announced in May 2015 when Takata, after numerous deaths, doubled its faulty airbag recall to 34 million vehicles, impacting 11 automakers. This comes in the wake of the General Motors airbag crisis that claimed over 100 lives, as well as a Fiat Chrysler airbag recall. All three cases are attributed to “cost cutting” measures.

For the first time in history, the NHTSA (National Highway Traffic Safety Administration) is exercising legal authority that it gained about 15 years ago from the Transportation Recall Enhancement, Accountability, and Documentation Act, or TREAD Act.

Articles to be read before discussion:

Read Newsday: Automakers Risk Losing the Public Trust Forever

Read Reuters: Takata Faces Questions Over Airbag Fix

Read Detroit Free Press: NHSTA Tightening Oversight

What industry conditions or behaviors lead to greater regulatory action? What social solutions are available to create greater trust on the part of consumers?

Questions for discussion:

  • What could Takata have done differently?
  • Is tightening oversight the only solution to restore consumer trust?
  • What steps must the automakers take to restore consumer trust?
  • What should an automotive CEO be doing to walk the trust talk?
  • When cost cutting measures result in deaths, should executives serve jail time?

Who is the intended audience for Trustlets? A few suggestions…

  • Executive Education
  • Undergraduate & Graduate Business Classes
  • Work Teams in Every Organization
  • Boards & C-Suites
  • Workshops & Facilitated Discussions

Participants will gain a deeper understanding of the role of trust in organizational strategy. Trustlets compel participants to apply their theoretical ideas and practical trust experiences to real-world cases.

If you are interested in learning more about our Trustlets series, please click here.

 

Copyright © 2015 Next Decade, Inc.

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Aug
03

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In your opinion what are the three most important characteristics of a trustworthy individual? That’s the simple question we are asking this month. Can you spare 30 seconds to respond? Here’s the link:

bit.ly/1LWmNVB

The results of our July Trust Quest in cased you missed it….

linkd.in/1Mc5h08

Thank you so much for weighing in. We will report on the results later this month.

Barbara Brooks Kimmel, Executive Director, Trust Across America-Trust Around the World

Jul
30

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Welcome!

While our monthly roundup is normally a collaborative undertaking of our Trust Alliance, this month we gave our members a well-deserved holiday and instead assembled a handful of Barbara Brooks Kimmel’s most popular articles and interviews of 2015.

Our goal is to provide our readers with  a better appreciation for the importance of embracing trust as an organizational imperative.

Let’s get started!

In this Forbes article some tough organizational trust questions are answered, including:

  • “How can individuals and organizations capitalize on trust?”
  • “Jack Welch recently said that the only thing an executive today should be focused on is trust. Why do you think Mr. Welch have arrived at that conclusion in 2015?”

Our July Trust Quest asked: Which is the greater problem facing today’s society? Is it an unwillingness to trust others or alternatively, that people just aren’t trustworthy enough? Here’s the results of the poll. Our August poll launches on August 1. We hope you will participate.

The terms compliance, ethics and trust are often used synonymously when they shouldn’t be. What’s the difference and how can leaders ensure that trust stands alone? This Culture University article answers those questions.

Our most popular post year-to-date simply asksIs it Too Lonely at the Top for Trust?

And finally, the most downloaded article from our website, and perhaps the key that unlocks the trust door is called “Return on Trust.” It’s a reprint from our quarterly magazine called TRUST!

Enjoy!

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