It’s Week #28 of 2016. This latest article is part of a series drawn from our 3rd annual 2016 Trust Poster….now hanging in hundreds of offices around the world. Get yours today!
52 Ideas That You Can Implement to Build Trust
Nadine Hack offers this week’s advice. Nadine is both a Top Thought Leader in Trust and a member of our Trust Alliance.
Be transparent about what’s working and what’s not.
Whether you’re internal or external stakeholders, everyone appreciates and responds better to honesty. The impulse to “cover up” things that are not working so well is strong.
Leaders fear that if their initial decision is not panning out well, they will lose the confidence of their stakeholders. If you try to “sweep problems under the rug” or “fudge” on your reporting, this will be true.
If instead, you openly, candidly admit an error of judgment or acknowledge unanticipated events that make no longer valid what was a correct determination under different circumstances, your stakeholders will respect and trust you even more.
They will know they can count on the accuracy of your information when you share positive updates and they will be more likely to support your efforts regardless of outcomes at any specific moment.
Will you choose to implement this valuable advice in your organization this week? If not, ask yourself “why not?”
Barbara Brooks Kimmel is the CEO and Cofounder of Trust Across America-Trust Around the World whose mission is to help organizations build trust. Now in its seventh year, the program’s proprietary FACTS® Framework ranks and measures the trustworthiness of over 2000 US public companies on five quantitative indicators of trustworthy business behavior. Barbara is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine.
Copyright 2016, Next Decade, Inc.
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