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According to an earlier report by NJ 101.5 radio Chris Christie said he played by the rules during recent travel. And how exactly does Christie define playing by the rules?
“Everything that I do is cleared by ethics folks before I do it, and yeah I’m completely comfortable with it because I comply with the rules,” he said.
Makes sense, so what’s the problem? After all, it seems Christie broke no rules nor violated any laws.
Simply stated, the “ethics folks” are all attorneys. They are charged with ensuring compliance and nothing more. But what if Christie had posed the same scenario to his invisible “trust” staff. No doubt, their answer would have been quite different.
And therein lies the problem.
The public is demanding something else, something more than just compliance, something meaningful and authentic. Something that shows character and values. Whether it’s politicians, business leaders or sports figures, “playing by the rules” is no longer “enough.”
Visionary leaders build trust into their organization’s DNA through trustworthy leadership. While their “ethics folks” are certainly capable of keeping them “legal,” it takes the right kind of leader, surrounded by the right staff, to proactively take the next step toward building stakeholder trust.
Sorry Chris. From one LHS grad to another I like you, but you’re not getting what it takes to differentiate yourself from your colleagues. The good news is, you have lots of company that doesn’t either.
And fortunately, it’s never too late to start building trust.
Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She runs the world’s largest membership program for those interested in learning more, and is also the editor of the award winning TRUST INC. book series and the Executive Editor of TRUST! Magazine. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.
Our 2015 Poster, 52 Weeks of Activities to Increase Organizational Trust is available to those who would like to support our work by making a small donation.
Copyright 2015, Next Decade, Inc.
Barbara Brooks Kimmel, barbara kimmel, Chris Christie, leadership, organizational trust, trust, trust across america, values
NewslettersOctober 10th, 2014
Cultivate trust by deepening the conversation. Patricia Aburdene
(from Trust Across America’s Weekly Reflections on Trust 2014)
Today we start a new blog feature called Organizational Trust this Week, beginning with the “Good” and ending with the “Ugly.” Each story contains a trust component and at least one lesson for organizations seeking to make trust a business imperative.
THE GOOD
Silos kill trust: Mary Barra is Breaking Down Silos to Build Trust at GM
Corporate DNA should not change when the CEO leaves: Pimco’s new CEO Doug Hodge will Remain True to the Corporate DNA
Corporate transformations take time: Marissa Mayer remains passionate and focused on corporate transformation at Yahoo
Great leaders say these things to their employees: John Brandon discusses 17 things great leaders should say
How much influence should CEO’s have on their Boards? Interesting research from George Mason University’s Derek Horstmeyer Beyond Independence, CEO Influence and the Internal Operations of the Board
THE BAD
Trust is busted when fines are nothing more than a slap on the wrist: AT&T pays $105 million fine and gets to keep the rest
The big pharma industry is an ongoing trust disaster: Why exactly are prescription drugs so expensive?
What to do when the CEO has an affair? Nothing. It doesn’t violate the company’s ethics and integrity policies!
Here’s what the same CEO has to say about company ethics.
THE UGLY
When it comes to violations of trust, it doesn’t get much worse than the unfolding scandal at Sayreville High School in NJ: Governor Chris Christie makes a statement. But the best part is what a former NFL trainer had to say. Read the full article.
OUR MOST POPULAR POST THIS WEEK
And finally, Trust Across America-Trust Around the World’s Most Popular Post on LinkedIn Pulse this week
Send us your stories for consideration in future editions of Organizational Trust this Week. Barbara@trustacrossamerica.com
Barbara Brooks Kimmel is the Executive Director of Trust Across America-Trust Around the World whose mission is to help organizations build trust. She is also the editor of the award winning TRUST INC. book series. In 2012 Barbara was named “One of 25 Women Changing the World” by Good Business International.
Nominations are now being accepted for Trust Across America-Trust Around the World’s 5th annual Global Top Thought Leaders in Trustworthy Business.
Coming Soon!
Should you wish to communicate directly with Barbara, drop her a note at Barbara@trustacrossamerica.com
Copyright © 2014, Next Decade, Inc.
AT&T, Barbara Brooks Kimmel, barbara kimmel, big pharma, Board of Directors, Chris Christie, corporate reputation, culture, customer service, George Mason University, John Brandon, leadership, Marissa Mayer, Mary Barra, organizational trust, Patricia Aburdene, Pimco, Sayreville High School, trust, trust across america, trust in business, Trust Inc. 52 Weeks of Activities & Inspirations for Building Workplace Trust, Trust Inc. A Guide for Boards & C-Suites, Trust Inc. Strategies for Building Your Company's Most Valuable Asset, trustworthy behavior
Earlier this week I was given a gift, the opportunity to chat about trust with 150 very smart college kids, members of the millennial generation.
A small group met for dinner before class, including two international students who shared their stories about trust and cultural differences. For example, in some countries it is impolite to make eye contact with someone who is older. This is viewed as disrespectful and untrustworthy. Imagine walking into a job interview in the US and being unwilling to make eye contact with the interviewer!
We began our class discussion by asking three questions but ran short on time before the third topic.
Question #1: Whom do you trust the most?
Answer #1: Family- Mother, father and siblings. We discussed the special bonds among family members that create trustworthy relationships and how these same characteristics translate into larger organizations.
- Familiarity
- Longevity
- Common values
- Having “your back”
- Culture
Question #2: What company do you trust the most?
Answer #2: Google and Apple- The water became a bit murky as the students explored differences between “liking a product” and “trusting a company” and between consumer perceptions and organizational trustworthiness.
We discussed the lack of transparency at these particular companies and the chapter in our book Trust Inc., addressing Apple as a case study in trust. Several students shared their strong beliefs about corporate responsibility vs. corporate window dressing.
The discussion then turned to:
Target’s security breach: The majority concluded that the breach will not inhibit them from shopping at Target.
Trust in government: The students felt strongly that our government does a good job to protect its citizens. They accept that lying is the “norm” in politics. Many said they would vote for Chris Christie even if a determination is made that he lied about the lane closures in Fort Lee.
Wrapping up, we reminded the kids that they live in an era of radical transparency. It’s becoming increasingly difficult to hide bad behavior.
We emphasized the importance of entering the work force with not only a clean slate, but also knowledge of the importance of leading with trust.
Bottom line, the students were very engaged in the “trust conversation.” Perhaps it should be held on more college campuses. What do you think?
Share your comments with me. barbara@trustacrossamerica.com
Apple, Barbara Brooks Kimmel, barbara kimmel, character, Chris Christie, corporate reputation, culture, Google, leadership, millenial, organizational trust, trust across america, trust in business, Trust Inc. Strategies for Building Your Company's Most Valuable Asset
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